Privacy Policy


Last updated: 12/14/2025

This Privacy Policy applies to the website, the Client App and Provider App (collectively, the "Apps"), operated by ServiceRuns ("we", "us", "our"). By using our Apps, you agree to the collection, use, disclosure, and protection of your information as described in this policy.

1. Overview

Our Apps connect clients in Nigeria with independent service providers. This policy explains how we collect, use, store, and protect personal data for both clients and providers.

We are committed to complying with applicable data protection laws, including the Nigeria Data Protection Act (NDPA) and Google Play policies.

2. Information We Collect

a. Information You Provide

  • Full name

  • Phone number

  • Email address

  • Profile photo (optional)

  • Service details (for providers)

  • Location details (city/area)

  • Messages exchanged within the app

  • Payment-related information (processed securely via third-party providers)

b. Automatically Collected Information

  • Device information (model, OS version)

  • App usage data

  • IP address

  • Log files and crash reports

c. Media Access

We only access images explicitly selected by users for profile photos, service listings, or job-related uploads.

3. How We Use Your Information

We use collected data to:

  • Create and manage user accounts

  • Match clients with suitable service providers

  • Facilitate bookings and service delivery

  • Enable communication between users

  • Process payments and transactions

  • Improve app performance and user experience

  • Detect fraud, abuse, or policy violations

  • Comply with legal obligations

4. Payments

Payments are processed through secure third-party payment gateways. We do not store full debit/credit card details on our servers.

5. Data Sharing and Disclosure

We may share information:

  • Between clients and providers as required to complete a service

  • With trusted third-party service providers (e.g., payment processors, hosting services)

  • When required by law, court order, or government authority

We do not sell or rent personal data to third parties.

6. User Conduct & Content Policy

WE STRICTLY PROHIBIT OBNOXIOUS, OFFENSIVE, ABUSIVE, SEXUAL, HATEFUL, HARASSING, OR ILLEGAL CONTENT ON OUR PLATFORM.

This includes but is not limited to explicit images, hate speech, threats, scams, impersonation, or any content that violates Nigerian law or community standards.

Violations may result in:

  • Immediate content removal

  • Account suspension or permanent termination

  • Reporting to law enforcement where applicable

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

Users may request account deletion at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect user data, including:

  • Encryption

  • Secure servers

  • Restricted access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

9. User Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent where applicable

Requests can be made via our support channels.

10. Children’s Privacy

Our Apps are not intended for users under the age of 18. We do not knowingly collect data from minors.

11. Indemnification

By using the Apps, you agree to indemnify and hold harmless [Your Company Name], its officers, directors, employees, and partners from any claims, damages, losses, liabilities, or expenses arising from:

  • Your use of the Apps

  • Your violation of this Privacy Policy

  • Your interactions with other users

  • Any content you upload or share

12. Limitation of Liability

We are not responsible for:

  • Actions or omissions of service providers or clients

  • Quality, safety, or legality of services offered

  • Losses arising from user interactions

Use of the Apps is at your own risk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within the Apps, and continued use constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@serviceruns.com

By using our Apps, you acknowledge that you have read, understood, and agreed to this Privacy Policy.